Privacy Policy

Effective Date: June 29, 2026

At Grand Auto Sales, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or use our vehicle sales and related services in Florida.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Grand Auto Sales (“we,” “us,” or “our”) does not provide customer SMS opt-in details, phone numbers, or consent records for marketing or promotional use by outside organizations. All messaging consent information is kept confidential and is used only for communication directly related to our services.

Mobile contact information may only be accessed when necessary to provide customer support, appointment reminders, purchase updates, or message delivery. SMS consent records remain protected at all times.

1. Information We Collect

We collect different types of information to provide dependable vehicle sales services and improve your overall experience.

Personal Information: Name, phone number, email address, mailing address, and other information you voluntarily provide when requesting information, scheduling a test drive, applying for financing, or contacting us.
Vehicle Information: Make, model, year, VIN, mileage, and details about a vehicle you are interested in purchasing, financing, or trading in.
Technical Information: IP address, browser type, operating system, device identifiers, cookies, and website usage information collected through analytics tools.
Customer Communication: Records of emails, phone calls, text messages, online inquiries, and your prior purchase or inquiry history with us.

2. How We Use Your Information

The information we collect helps us provide efficient service and improve customer satisfaction.

To process vehicle inquiries, test drive requests, and sales appointments
To assist with financing and trade-in evaluations
To provide purchase updates and customer support
To respond to questions and inquiries
To improve our website and customer experience
To maintain accurate sales and transaction records
To prevent fraud and unauthorized activity
To comply with applicable legal requirements

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions: By opting into our SMS messaging service, you agree to receive appointment confirmations, repair status updates, pickup notifications, and customer support messages.

Opt-In & Consent: Messages are sent only after receiving your permission. We maintain records of customer opt-in preferences.
Opt-Out Instructions: You may stop receiving text messages at any time by replying “STOP.” A confirmation message will be sent, and no further messages will be delivered unless you opt in again.
Help & Support: Reply “HELP” for assistance or contact us directly at (813) 537-6346.
Carrier Information: Standard message and data rates may apply. Mobile carriers are not responsible for delayed or undelivered messages.

SMS Data Protection Statement: Your personal information will not be given to nobody who can use it for marketing and promotional purposes. However, information can only be given to the customer service and/or support service for your better experience. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be provided to any external source.

4. Information Sharing & Disclosure

Your information is handled with strict confidentiality. We do not rent or trade personal information.

Information may only be used in the following situations:

Operational Service Providers: We may work with trusted companies that assist with payment processing, financing, website hosting, messaging services, technical support, or listing and dealership platform services such as Carsforsale.com®. These providers are required to safeguard customer information.
Legal Compliance: Information may be used when required by law, legal process, or to prevent fraud, security risks, or unlawful activities.
Business Transition: If ownership or business operations change, customer information will continue to receive the protections described in this Privacy Policy.

Note: SMS consent and opt-in information are excluded from these situations except when necessary to support messaging services.

5. Data Security

We use commercially reasonable safeguards to help protect customer information, including:

Secure systems with restricted access
Regular software updates and monitoring
Internal procedures designed to protect customer information

Although no electronic storage or internet transmission method can guarantee complete security, we continuously work to protect your information.

6. Your Rights & Choices

Depending on applicable laws, you may have the right to:

Request access to your personal information
Request updates or corrections to your information
Request removal of your personal data
Withdraw communication consent at any time
Stop SMS messages by replying “STOP”

Requests regarding your personal information may be submitted using the contact details below.

7. Policy for Children

This website and our services are intended for adults. Consistent with our Terms and Conditions, use of our website requires that you are 18 years of age or older, or at least 13 years of age and using the website with the consent and supervision of a parent or legal guardian. We do not knowingly collect personal information from children under 13 without verified parental consent. If we become aware that such information has been collected, we will take reasonable steps to remove it.

8. Contact Information

For any questions or queries, reach out to us through the following:

Phone: (813) 537-6346
Address: 3610 E Hillsborough Ave, Tampa, FL 33610

This Privacy Policy works together with our Website Terms and Conditions of Use. In the event of any conflict between the two regarding privacy or data handling, this Privacy Policy shall control for matters concerning personal information.